You agree and continue to agree to use the Services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out below.

You will not engage in any conduct that in the discretion of Search Associates restricts or inhibits any other person from using or enjoying the Services. You agree to use the Services only for lawful purposes. You are prohibited from posting on or transmitting through the Services any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable local, state, national or international law.

Search Associates may elect to electronically monitor the Services for adherence to these Terms & Conditions and may disclose to the extent permitted by law any content, records or electronic communication of any kind (i) to satisfy any law, regulation or authorized governmental request, (ii) if such disclosure is necessary to operate the Services, or (iii) to protect the rights or property of Search Associates or its partners.

Search Associates reserves the right to prohibit conduct, communication or content which it deems in its discretion to be harmful to individual users or other third-party rights, or to violate any applicable law.

By law, an order placed by you, the customer, is an intent to buy and cannot rescind solely because of a change in mind. Orders placed through this Web site are not altered in any way unless authorized to do so by you, the customer. You acknowledge that Search Associates Services may be automatically renewed unless otherwise requested by yourself. All orders are processed according to authorization to do so. If there are any changes contact us immediately.

a. Service Renewal

You acknowledge that Search Associates Services may be automatically renewed unless otherwise requested by yourself.

To cancel a subscription:

 

Send an email to help@semsupport.info informing your desire to cancel service. A receipt for this email will be sent immediately. If you do not receive an email receipt of your cancellation, please call 1-800-566-6304.

 

For administration purposes, up to 10 business days should be allowed from the time this cancellation request is provided, to when the account cancellation occurs.

b. Subscription Purchases

A contract is created between Search Associates and you, the customer, upon receipt of your pre-paid subscription order and payment details via the website.

Under the pre-paid subscription contract, you agree to have Search Associates fulfill search engine marketing services, on the specified URL/s (web pages) for the full duration of the specified pre-paid subscription period, as purchased.

Pre-paid subscriptions are exempt from refunds, credits or compensation for any outstanding services or deliverable outcomes caused by the early termination/cancellation of the pre-paid subscription contract by the customer.

 

c. Guarantee and Refund Policy:

The Search Associates will refund your order, if, in the first 10 days, after you have submitted your site's information to us, we do not get your website in the Google index. Although rare, Google may decline the submission of your site if it is a copy of another site in their index, is redirected to another domain, or does not meet the Google guidelines.

We will confirm indexing within 10 days of your information submission, and in cases where Google will not accept the submission, we will refund your purchase.

All search services may be cancelled at any time. As all services are completed at the beginning of your monthly billing cycle, you will be charged a cancellation fee equivalent to the remainder of your monthly billing cycle, to a maximum of one (1) months service, for all cancellations. Upon cancellation, the customer will continue to have access to their management consol for that period.

 

d. Guarantee

Upon request, Search Associates will a guarantee on the current month's service(s), if your top line domain is not included in Google's search engine after 60 days

 

This guarantee "excludes" pages:

• Where the submitted site is not the destination URL including 301, 302 and DNS redirects.

• Without content which can be readily indexed by a search engine, including but not limited to sites which contain only images or flash content.

• That rely heavily on content or links to content created for another web site, such as affiliate content.

• Which result in a 404 error.

• Which are secure such as https pages

• Where the “robots.txt” file is set-up in a manner which disallows crawling by search engine spiders and web robots.

• Where the website's content is predominantly a duplicated version of content found on other website/s. 

• If the website contravenes any other listing and SPAM guidelines as outlined by Google and/or Yahoo! and/or MSN.   

• On websites with adult (pornographic) material, as tests have shown that these types of sites on average face tougher scrutiny and can tend to exceed the 7 day inclusion timeframe.

Please contact us if you are unsure about any of the above exclusions.

 

All ranking guarantees are based on a minimum continuous service term of 3 months. Any guarantees and product claims only apply if all suggested optimization changes are implemented correctly (as determined by Search Associates) on the web pages associated with the service as agreed upon at the time of order. If any changes are made to the proposed keywords, content, meta tag or any other modification delivered by Search Associates as part of the SEO packages, this will impact the ability to deliver the specified rankings and will therefore void all ranking guarantees.  Websites which fail to comply with the following guidelines are excluded from any ranking guarantees with respect to the SEO packages:

• Where the submitted site is not the destination URL including 301, 302 and DNS redirects.

• Without content which can be readily indexed by a search engine, including but not limited to sites which contain only images or flash content.

• That rely heavily on content or links to content created for another web site, such as affiliate content.

• Which result in a 404 error.

• Which are secure such as https pages

• Where the “robots.txt” file is set-up in a manner which disallows crawling by search engine spiders and web robots.

• Where the website's content is predominantly a duplicated version of content found on other website/s. 

• If the website contravenes any other listing and SPAM guidelines as outlined by Google and/or Yahoo! and/or MSN.   

• Websites which promote pharmaceutical, casino, gambling or adult content are also excluded from the ranking guarantee unless specified otherwise.

Please contact us if you are unsure about any of the above exclusions. If a website meets all of the above criteria and Search Associates fail to deliver the specified ranking commitment after 3 months of continuous successful service, Search Associates will continue optimizing the website at no further cost until the specified rankings are achieved. Once the ranking commitments are met, monthly billing will continue as per normal. Any rulings on the above terms made by Search Associates are final.

e. Packages and Special Offers

All packages purchased are made available as monthly subscriptions by default. On cancellation or pausing of individual service/s from a package – the remaining (those not cancelled or paused) service/s from the package will remain on subscription. The monthly price of the remaining services will represent their proportion of the package price, based on the full recommended retail price of the equivalent services (as at the time of purchase).

f. Pricing and Billing

All transactions are listed in US dollars.

You acknowledge and agree that Search Associates may change its pricing structure at any time at its sole discretion.

Search Associates reserves the right to employ the services of a debt collector in the event that a charge back for services is received. We reserve the right to recover any costs associated with recovering this debt.

You expressly agree that use of the Search Associates service is at your sole risk. The Search Associates service is provided on an "as is" and "as available" basis. Search Associates expressly disclaims all warranties of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose or non-infringement. Notwithstanding any other provisions of these terms and conditions, where legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty to one or more of the following: (a) if the breach relates to goods, (i) the replacement of the goods or the supply of equivalent goods, (ii) the repair of such goods, (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods or (iv) the payment of the cost of having the goods repaired; and (b) if the breach relates to services, (i) the supplying of the services again or (ii) the payment of the cost of having the services supplied again.

a. Warranty Disclaimer

Search Associates shall not be responsible for URLs dropped or excluded for any reason.

Search Associates does not represent, warrant, or guarantee that Customers' URLs will achieve a favorable position, or any position. We cannot control or guarantee which, if any, search engines will accept the submission of your site. Search Associates shall not be responsible for delays or failure of performance resulting from internet service provider delivery problems or failure, or any communication or delivery problems associated with the Customer's order details, such as incorrect email address or URL address.

b. Service Delivery

Search Associates reserves the right to set a maximum registration process to the search engines of 30 working days deducting weekends. Due to any reasons beyond our control that causes your order not to be completed within the above maximum timeframe, either due to problem router systems, internet downtimes or extreme congestion, Search Associates reserves the right to complete the technical services of the orders within 45 working days time of successful charging of an order deducting weekends.

Search Associates shall not be responsible for acts or causes beyond its control, including but not limited to: acts of God, strikes, lockouts, communications line or equipment failures, power failures, earthquakes, or other disasters.

Search Associates does not warrant or represent that the use or the use of the materials available through the Search Associates service or from third parties will be correct, accurate, timely, reliable or otherwise.

c. Security

Notwithstanding the security precautions taken against disclosure of information, there are certain conditions that exist on the Internet generally which are outside Search Associates's control and could result in a breach of security. You hereby expressly waive any claim against Search Associates arising out of the loss of data through corruption, piracy, breach of security or for any other reason.

d. Indemnity

To the maximum extent allowed by law, Search Associates and any of its parents, members, subsidiaries, affiliates, service providers, licensors, officers, directors or employees shall not be liable for any direct, indirect, special, incidental or consequential damages (no matter how they arose, including negligence), or for interrupted communications, lost data or lost profits, arising out of or in connection with the Services. Further, Search Associates will not have any liability for any losses arising because its Services are not operational or accessible. This section does not limit liability for bodily injury of a person. Some countries or states do not allow limitations on incidental or consequential damages, so the above limitations may not apply in certain circumstances.

Copyright in this Web site (including text, graphics, logos, icons, sound recordings and software) is owned or licensed by us. Other than for the purposes of, and subject to the conditions prescribed under, the Copyright Act 1968 (Cth) and similar legislation which applies in your location, and except as expressly authorized by these terms and conditions, you may not in any form or by any means:

• adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of this Web site; or

• commercialize any information, products or services obtained from any part of this Web site without our written permission.

Except where otherwise specified, any word or device to which is attached the ™, ® or © symbol is a registered trade mark.

a. Use of Trade Marks

If you use any of our trade marks in reference to our activities, products or services, you must include a statement attributing that trade mark to us. You must not use any of our trade marks:

• in or as the whole or part of your own trade marks;

• in connection with activities, products or services which are not ours;

• in a manner which may be confusing, misleading or deceptive;

• in a manner that disparages us or our information, products or services (including this Web site).

Unless we agree otherwise in writing, you are provided with access to this Web site only for your personal use. You are authorized to print a copy of any information contained on this Web site for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on-sell information obtained from this Web site.

This Web site may contain links to other Web sites ("linked Web sites"). Those links are provided for convenience only and may not remain current or be maintained.

We are not responsible for the content or privacy practices associated with linked Web sites.

Our links with linked Web sites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked Web sites, or of any information, graphics, materials, products or services referred to or contained on those linked Web sites, unless and to the extent stipulated to the contrary.

We undertake to comply with the term of our privacy policy.

If you have been introduced to Search Associates via a third party reseller, some information may be shared with these partners including you email, name and products purchased for reporting purposes. Billing and other contact information will remain confidential.
 

We reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon notification on this Web site. Your continued use of the Web site following such notification will represent an agreement by you to be bound by the terms and conditions as amended.